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Remote support

Today with the use of internet we are granted the opportunity to increase our customer value and support even more. In the past, servicing an embosser often required an on-site visit or a shipment of the embosser back to the distributor or factory. However, by using the remote support function available in Index V5 braille embossers, this is no longer necessary.

Now service can be provided instantly via internet, requiring only a network connected V5 embosser and a remote support session that is easily set up with only a few key strokes.

Once connected, the Index Braille support and development team can assist in the service of the embosser by accessing your embosser's internal software. From there they can diagnose and solve any issues, all while sitting at their desks here in Sweden.

For more information visit About remote support.