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Service

BrailleBox V5 Pick-up motor issue-X

The montage of the pick-up motor on BrailleBox V5 has been made with sligtly too long screews. To solve this potential issue is recommended to ad washers to the two screws.

Replace SD-card on Braille Box V4-X

It may be necessary to replace the SD-Card of the Braille Box in particular service instances. For example if the Braille Box has stopped in "read only stage" (Error 801) you may replace the SD card.

Replace main board Everest-D V4-X

The main board may require replacement if the embosser is down and not responding or has already been upgraded with a new SD-card. In the case of a hardware fault, for e.g. hammer drivers, motor drivers or communication issues.

Upgrade firmware 1.1.x via SD card-X

Firmware versions 1.1.x may be updated to the latest version 1.4.x by replacing the SD-Card on Basic-D and Everest-D V4 embossers. After the firmware upgrade, further upgrades are done via file transfer with ibprint. Firmware 1.1.x has been installed on embossers with serial numbers 50000-50298.

Replace main board Basic-D V4-X

The main board may require replacement if the embosser is down and it is not responding to a new SD-card. Or in the instance of a hardware fault as e.g. hammer drivers, motor drivers or communication issues. Please consult Index support.

Replace SD-card on Basic-D V4-X

It can be necessary to replace the SD-Card of a Basic-D V4. This may be needed in instances when the unit has stopped in the "read only stage," (Error 801) or when updating an embosser with firmware 1.1.x (serial number 5298 and below).

Replace SD-card on Everest-D V4

It can be necessary to replace the SD-Card of the Everest-D V4. This may be needed in instances when the unit has stopped in the "read only stage" (Error 801) or when updating an embosser with firmware 1.1.x (serial number 5298 and below).

Sheet card selector replacement - Everest-D V3-X

With V3 sheet feeders there was only two step levels for the sheet card selectors. You may upgrade your V3 sheet feeder with new sheet card selectors for several more options of paper quality.